Need Support?
Questions about your order, payment, setup or device compatibility? Get in touch and include the right details so we can help faster.
Contact ObsidianIPTV
support@obsidianiptv.com
We recommend email for payment and order questions because it allows you to include your order details, TXID, and device information clearly.
Live Mobile Chat
WhatsApp Support
Prefer dynamic mobile chat? Tap to open WhatsApp and message our technical support line directly. Our typical response latency is under 5 minutes.
Include these details
General Ticket Checklist:
- Your order ID / reference code if available
- The email address used during checkout
- Payment method selected: Crypto or IBAN wire
- TXID (Transaction Hash) if paid with crypto
- Device type and app name you are using
- A clear, short explanation of the issue
Payment questions
Include your payment method, exact amount, wallet type/network if crypto was used, and TXID hash if available.
Setup questions
Tell us your exact device model, streaming application name, and the specific setup step you are stuck on.
Delivery questions
If your order was paid but not delivered yet, include your order reference ID and payment transaction proof.